Category: Volte call drop

Volte call drop

At the eNB level, this can be seen as an abnormal release which is verified from the cause code inside the Context Release message. The most common drop pegged under Radio issues is the drop due to RLC retransmissions.

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Some vendors initiate a UE Context Release at this point resulting in an abnormal release and a call drop. This issue is mostly due to coverage and quality problems. So, the best way to sort this out is to improve radio conditions which is usually done with physical optimization.

Increasing RLC retransmission threshold to a higher value might also help in reducing this issue.

volte call drop

Consider a scenario, where UE tries to perform a handover and fails. Such a case is pegged under call drop due to Handover failure. The most common issue for this kind of failure is when the target cell is very far away such that when the UE initiates handover on the target cell, it is at a distance beyond the cell radius. So, in this case, either increase the cell radius of the target cell or downtilt it so that it does not overshoot beyond its planned radius.

This can also happen in areas where there are large water bodies as signals easily tend to get reflected over water. In such cases, either forbid handovers to such cells or add offsets for those cells to make handovers difficult.

This timer is usually a large value, so such a drop is rare. Point to note is that RRC Reconfiguration for mobility command is excluded from this mechanism as the UE needs to send its response to the target cell and not to the source cell. The expiry of this timer means that the UE has been inactive for some time and the eNB releases it. The UE goes to idle mode and the eNB pegs a normal release. The Call Drop Rate is ratio of total abnormal releases to the total normal releases.

So, if the UE Inactivity timer is a small value, there will be a greater number of normal releases which can artificially reduce the CDR. In short, while benchmarking two different networks, it is important to verify that they have the same UE Inactivity Timer value so that they can be compared properly.

However, reducing the inactivity timer can cause an increase in RRC signalling so it should not be reduced excessively. The MME drops are usually caused by radio issues but they are pegged under MME drops because the eNB has no way of knowing that the drop was caused by a radio issue.Not least is the annoying tendency for some calls to drop mid-way through your conversation for no obvious reason.

In this article I will identify the most common reasons why a VoIP call might suddenly drop mid-way through an established call and explain how you can diagnose the cause. At the end are some pointers to the solutions for these problems. This article is not about problems setting up calls in the first place, nor about calls that have poor quality audio, no audio or 1-way audio the latter are more likely to be explained in my other articles about SIP and NAT which can be found here.

It is easy to fall into the trap of thinking you can only identify this type of problem using sophisticated technology-based solutions. However, in my experience the key to initially identifying the cause of dropping calls is to ask the users a few simple questions. The answers will often be sufficient to allow you to narrow your search down to just one, or at worst two, possibilities.

Try asking them the following:. Look at the answers and see if there is a clear pattern — does it point to certain phones being worse than others, or certain destinations, or both? Now read on and you should quickly see how the answers to the above questions will help to pinpoint the cause.

Talk-off is an unintended command activation when the human voice is mistakenly detected as a DTMF control signal. Talk-off is where the detector in the remote server or PBX gets triggered by similar frequencies in human speech.

This false triggering of the tone detector may not always cause the call to drop, but it is not unheard of for the signal to be misinterpreted as a request to end the call or put the call on hold.

Causes of Dropped Calls and How to Fix Them

For example, if you trip over the cable and pull the power lead out of your phone then it never gets the chance to send an end-of-call signal.

It is not uncommon for SIP Session Timers to go wrong resulting in a false positive and the call being dropped. Of course, they should not go wrong, but they do.

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This is probably due to subtle incompatibilities in the way the mechanism was implemented in the end-point devices, especially if those devices are not from the same manufacturer. It looks at the media stream which uses the RTP protocol and detects when no audio signal is present. Usually there would be enough background noise to prevent this happening, but a muted microphone might trigger a false positive.

This is a mechanism that deliberately stops sending audio packets when the sound level at the microphone falls below a certain threshold. It is meant to reduce network bandwidth demand. It is possible for a call to start, apparently with everything ok, but to then end, say, 10 seconds or 20 seconds later because the SIP ACK Acknowledgement message failed to reach the intended destination within the timeout period.

Many service providers set a limit on the maximum duration for any call passing through their system. The maximum call duration would almost always be set to at least 1 hour, but in most cases it would be 2 or more hours. On a pre-paid system, the maximum permitted length of your call is likely to be linked to how much credit is in your account.

Calls to or from mobile handsets cell phones will often drop simply because the signal on the mobile handset was lost. If any part of that network relies on Wi-Fi or other non-cable based connections, it could simply be a fault in the network equipment or something as banal as a loss of a Wi-Fi signal.VoLTE call flow and procedures is very big area to cover because of the many scenarios to consider from both UE and network perspective.

Once that information has been processed the UE can initiate its own processes. We are discussing the whole procedure from UE point of view. This process consists of some important sub-procedures as follows:. This is similar to UMTS registration. This is a UE originated message and it contains important information as what the UE wants. To protect UE and network from security and man in the middle attacks all UEs in the network need to be checked and secured before they can use any network resources.

To begin this process network send Authentication Request message or a challenge to make sure the UE is a valid entity.

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In response UE sends Authentication Response. IT is also good to know that Security Mode Command is integrity protected. This message carries vital information on ciphering.

volte call drop

QCI parameter generally targets a specific service type based on delay and packet loss requirements. Can you help me with this? I use an iPhone 7 Plus. Otherwise check with operator. Suppose I am in 4G network and my friend is in legacy network. However, what concerning the bottom line? Are you positive in regards to the source? Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Skip to content. Why subscribe and notify is sent after registration?

Leave a Reply Cancel reply Your email address will not be published.Why there are happened like Drop-Bye Call drop was caused by User disconnected call by screen or ear phone button. Why there are happened like end by user Call drop was caused by end by user from user stopped smart DM.

In abnormal case, time between trying and QCI 1 Bearer with session progress is more than ms. SAMSUNG Electronics reserves the right to make changes to the specifications of the products detailed in this document at any time without notice and obligation to notify any person of such changes.

Voice Over LTE – VoLTE Signalling Call Flow

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Jump to Page. Search inside document. Yogendra Sharma. Muhammad Arsalan Gill. Rao Dheeru. Varun Verma. Anjani Surya. Sunil Kumar. Santosh Nath. Muhammad Abdur Razzaqe. Menard Cruz.Contact one of our experts to receive more information about our VoLTE offering. A tier one operator wants to accelerate the uptake and use of VoLTE services. Subscribers have been offered new VoLTE-enabled devices as part of a regional promotion.

Unfortunately, initial employee trials with these devices in the region indicate VoLTE call drop ratios are increasing. The operator is concerned that:. There are a number of issues that can contribute to VoLTE call drops. Coverage gaps often occur due to changes in topology or neighbor cell interference. Phased upgrade activities can result in mismatched software loads and incompatible handover situations between eNodeBs. Success Story. Download PDF. The operator is concerned that: Isolating the cause of these drops will consume troubleshooting teams and require costly escalations.

Inability to resolve the problems quickly will delay the targeted launch of VoLTE services. How can this operator isolate the cause of dropped VoLTE calls?

Efficiently pinpoints areas where additional capacity or signal boosts are needed to ensure connectivity. Allows for real-time monitoring of interoperability issues introduced during maintenance windows. Related Success Stories.

Service Provider Success Story. Read More.JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website.

UberSignal offers complimentary system design services to create the perfect solution for your situation. Or, shop our clearance section for great deals on 3G boosters. Or, shop our clearance section for great deals on limited quantity boosters. With over one billion smartphones in use around the world today, and with that number expected to double in the next two years, it's no surprise that one of the biggest frustrations in everyday life is dropped calls.

We rely on our cell phones for calling of course, but also messaging, accessing email, searching the web, video chatting, and more.

VOLTE Drop Reason

It's our way of staying connected, which is why call dropping, dead zones and poor cell phone reception are so frustrating. That's an enormous number of people who are frustrated on a very regular basis. So what causes a cell phone call to drop and is there anything we can do to make that happen less? Let's take a look. There are a number of reasons why a cell phone call might drop, which can be categorized by problems with the carrier, problems in your local environment, and finally problems specifically with your phone.

Let's examine each in more depth. A cellular network is composed of many different cellular towers that your phone communicates with in order to make a phone call. Your phone automatically connects to the nearest tower when you're making a call and continues to communicate with that tower as long as it remains the closest one in range. If you're on the move though, whether walking, driving, or other, then you'll likely move out of the range of your closest tower and a handoff will occur to move your call to the new closest tower.

Most of the time this handoff will occur without a problem, but occasionally there will be a complication resulting in your call dropped during the handoff. That complication could be due to extreme cell traffic on either one of the towers, glitches in the backend software, power outages, and more. These are all problems on the side of the carrier, and while an inconvenience, you're usually able to make your call again without problem.

Another common reason for call dropping is when you encounter an area with no reception, known as a "dead zone". Dead zones exist for a few different reasons. In remote areas, there are wide swaths of dead zone where there is no coverage available from cell towers because there are very few inhabitants or travelers. Desert areas are a great example of an environment where you'll find a large number of dead zones.

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In more populated areas, dead zones can still exist due to improperly aligned towers, which result in areas not receiving proper coverage, as well as in locations which are obstructed by obstacles like hills, mountains, trees, large buildings, etc. Finally, dead zones are frequently found underground, such as in subway lines, basements, and parking garages.

Apart from dead zones, your local environment can have an effect on dropped calls too. The main cause of bad reception in your local area is most likely the type of construction materials used in your home or office. Materials like wire mesh, sheet metal, types of insulation, reinforced concrete, and more all contribute to signal degradation and loss.

volte call drop

If a digital cell phone signal becomes too degraded and enough data is lost in transit, then there is a high likelihood that the connection will be terminated and the call dropped, even if your phone shows that it still has a bar of signal. Finally, your cell phone itself can be the cause for dropped calls. If your cell phone has a damaged antenna, you may experience poor cell phone reception, data loss and frequent dropped calls.

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Call dropping and other problems can also occur if your phone's roaming software has not been updated recently or if it has been corrupted in any way. Finally, a cell phone requires a quality power supply to maintain a stable connection during a call, so if your battery is running out, the likelihood of a dropped call is also increased.About three-quarters of cell phone users deal with the forehead-smacking exasperation of dropped calls at least occasionally according to a Pew survey.

In some cases, you can simply call back your friend and pick up the conversation where you left off.

volte call drop

In other situations — say, if you're stranded along a highway in F 48 C temperatures — a dropped emergency call might mean the difference between life and death.

Because cell phone networks and the phones themselves are such complicated systems, there are a lot of dynamic variables that contribute to problems with voice calls and data transfer.

Signals seem to wax and wane, often in the same spot, for no logical reason. Why does signal quality and strength often seem less like science It's partly because electromagnetic fields constantly change, reflecting and refracting, expanding and contracting, morphing in response to a raft of variables that network engineers often anticipate but are helpless to address in real time. Before we plunge into the finer points of dropped calls, it's worth remembering that cell phones are basically just fancy two-way radios.

So, let's look at the top four reasons your phone call drops and some ways to improve your reception. Note that because cell systems are some of the most sophisticated and confusing systems on Earth, some of the concepts we'll introduce are oversimplified for easier understanding.

Weak signals are, by far, the No. That's according to George Lamb, vice president of customer service at Nextivity, a developer of mobile coverage technology. In general, the closer you are to a cell phone tower, the better your signal. The reverse is also true — the farther you are from a tower, the weaker the signal, and the more likely you'll experience problems.

In an ideal situation, your phone might be able to work with a tower that's about 45 miles 72 kilometers away. In the real world, though, your max is typically closer to about half of that distance.

Note that data signals are affected by line of sight. So, if you're on a mountaintop, you're more apt to get a better signal than if you're in a deep canyon. Even in flat areas, if you wander far enough from a tower, the curvature of Earth will affect signal quality. That's because physical obstructions deflect and block radio signals.

Top reasons why VoIP calls drop

Often, foliage or reinforced concrete are to blame. But so might a big city bus. It could cut your signal in half as you stroll along a sidewalk and restore that signal when it pulls away. You've undoubtedly encountered dead spots where a signal weakens or dies altogether.

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